Delivery
Each Maison Archive object begins its journey at our atelier before making its way to you.
Some objects are available for immediate dispatch, while others are prepared after an order is placed. Where applicable, the estimated production time is always shown on the product page before purchase.
Preparing Your Order
Orders that are ready for dispatch are usually prepared within 2–5 business days.
For objects prepared after purchase, the estimated production time is provided on the product page. This production period is separate from the shipping time and begins once your order has been confirmed.
Once your object is ready to leave our atelier, you will receive a shipping confirmation together with your tracking information.
Shipping
Maison Archive currently ships both within Türkiye and internationally.
Available shipping destinations and delivery options are presented during checkout.
Estimated delivery times depend on the destination and the selected shipping service. While these estimates help you plan your delivery, they are not guaranteed.
If an unexpected delay occurs, we will keep you informed and do our best to assist throughout the process.
Nothing in this policy limits any rights available to you under applicable consumer protection laws.
Customs & Import Duties
International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country.
These charges are determined by local authorities and remain the responsibility of the recipient unless stated otherwise at checkout.
As customs procedures vary from country to country, Maison Archive cannotestimate or control these costs.
Delivery Address
Please ensure that your shipping information is complete and accurate before placing your order.
If you notice an error after your order has been placed, please contact us as soon as possible. We will always do our best to update your shipping details before your order leaves our atelier.
Once an order has been dispatched, changes may no longer be possible.
Delivery Delays
Occasionally, deliveries may take longer than expected due to customs inspections, severe weather, public holidays, carrier delays or other circumstances beyond our reasonable control.
Should this happen, we will remain available to assist you and provide updates whenever possible.
Lost or Damaged Deliveries
If your parcel arrives visibly damaged, or if you believe it has been lost in transit, please contact us as soon as possible.
Where available, photographs of the parcel and its contents will help us investigate the issue more efficiently.
We will work with the shipping carrier to resolve the matter as quickly as possible and inform you of the available next steps.
Questions?
If you have any questions regarding shipping or delivery before placing an order, we will be happy to assist you.
Please contact us at info@maison-archive.com