Returns

We hope your object becomes part of your everyday and stays with you for years to come.

If you decide it is not the right fit, please get in touch with us before sending it back. We will guide you through the return process.

Returning an Object

You may notify us of your decision to return an eligible object within 14 days of receiving your order, without providing a reason.

After notifying us, the object must be sent back within the period required by the consumer protection laws applicable to your order. For orders delivered within Türkiye, it must be returned within 10 days of the return notification.

Objects must be returned unused and in their original condition, together with all original packaging, protective materials, labels and any accompanying pieces.

You may inspect an object as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to examine its nature, characteristics and condition.

Nothing in this policy limits any mandatory rights available to you under applicable consumer protection laws.

Made-to-Order and Personalised Objects

Some Maison Archive objects are prepared only after an order is placed. Being made to order does not, by itself, mean that an object cannot be returned.

Objects made specifically to your individual requirements—including personalised, altered or otherwise customised pieces—may not be eligible for return where permitted by applicable law.

Any return restriction that applies to an object will be clearly stated on its product page before you place your order.

This restriction does not apply where an object arrives damaged, faulty, incorrect or otherwise does not conform to the order.

Earrings and Sealed Objects

For health and hygiene reasons, earrings and other objects delivered with a protective seal may not be returned once the seal or protective packaging hasbeen opened, where this exception is permitted by applicable law.

Any such restriction will be clearly indicated before purchase.

Exchanges

We do not currently offer direct exchanges.

To select another object, you may return the eligible object in accordance with this policy and place a new order separately.

If Something Is Not as It Should Be

Please contact us as soon as possible if your object arrives damaged, faulty, incomplete or different from what you ordered.

Including clear photographs of the object, its packaging and the shipping box will help us understand what happened and assist you more quickly.

We encourage you to contact us within 48 hours when shipping damage is visible. This request does not limit any statutory rights or remedies available to you under applicable law.

Return Shipping

Please contact us before arranging a return. We will provide the applicable return address, instructions and, where available, the details of our designated shipping carrier.

For orders delivered within Türkiye, return shipping will be handled in accordance with the applicable consumer protection rules and the return method communicated to you before purchase. You will not be charged a return shipping fee where the law requires Maison Archive to cover it.

For international orders, return shipping costs are generally your responsibility unless the object is damaged, faulty, incorrect or applicable law requires otherwise.

When arranging your own shipment, we recommend using a tracked and insured service. Please retain your shipping receipt until the return has been completed.

Refunds

Once your return reaches our atelier, it will be reviewed carefully.

Eligible refunds will be issued to the original payment method within the periodrequired by applicable law. For orders governed by Turkish consumer law, refunds will be completed no later than 14 days after we receive your withdrawal notification, subject to the conditions permitted by law.

Where required by applicable law, the refund will include the original standard delivery cost. Any additional amount paid for an upgraded or express delivery option may not be refundable.

Customs duties, import taxes and fees paid directly to public authorities or third parties are generally outside our control and may not be refundable by

Maison Archive. You may need to contact the relevant customs authority or service provider directly.

Processing times after a refund has been issued may vary depending on your bank or payment provider.

How to Begin a Return

To begin a return, please contact us at [your email] and include:

• your order number;
• the object you wish to return;
• your name and contact details;
• photographs, where the object arrived damaged, faulty or incorrect.
• You may use any clear written statement communicating your decision to

withdraw. Where required, a model withdrawal form will also be made available in our Terms or Distance Sales documentation.

Please do not send an object back before receiving the return instructions.

Questions?

For questions about an order or return, please write to us at info@maison-archive.com We will be happy to guide you through the next steps.