Frequently Asked Questions

What is an edition?

At Maison Archive, every edition begins with a single idea.

Each edition is released under its own archive number—such as Archive 01 or Archive 02—and may include one or several objects connected by the same material language, gesture or concept.

All editions are produced in limited quantities. While some objects may later become available as made-to-order pieces, others become part of the Maison

Archive archive and are no longer produced.

Every object is individually handcrafted. This means that subtle variations are a natural part of the making process rather than imperfections. Where natural materials, such as stone, are used, differences in colour, texture or pattern may also occur. These quiet variations ensure that each object is individually made while remaining faithful to the original design and the character of its edition.

Can I change or cancel my order?

If your order has not yet entered production or been dispatched, we will always do our best to help.

Please contact us as soon as possible, and we will let you know what is still possible.

Can I update my shipping address?

If your order has not yet been dispatched, we will do our best to update your shipping details before it leaves our atelier.

Once an order has been dispatched, changes may no longer be possible.

When will my order be shipped?

Objects that are ready for dispatch are usually prepared within 2–5 business days.

For made-to-order objects, the estimated production time is shown on theproduct page before purchase. Shipping begins once your object is ready to leave our atelier.

Do you ship internationally?

Yes.

Maison Archive ships within Türkiye and to selected international destinations.

Available shipping options are displayed during checkout.

Will I pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes or other local charges determined by the destination country.

If applicable, these charges are the responsibility of the recipient unless stated otherwise during checkout.


How do I return an object?

If you wish to return an eligible object, please contact us within the applicable return period.

Our Returns Policy explains the return process, eligibility and any applicable exceptions in detail.

Can I exchange an object?

We do not currently offer direct exchanges.

If you would like a different object, you may return an eligible object in accordance with our Returns Policy and place a new order.


How should I care for my object?

Each object is accompanied by care recommendations where appropriate.Thoughtful care will help preserve the character of the materials and allow your object to age beautifully over time.

How can I get in touch?

If you have a question before or after placing an order, we would be happy to hear from you.

Please contact us at info@maison-archive.com , and we will get back to you as soon as

possible.